Frequently Asked Questions
Do you have a minimum order?
No. Pricing is based on orders of 10, but we do not have any order minimums (with the exception of hats and masks), to make custom uniforms more accessible for smaller businesses/startups, and for the guys that want to try them out first before committing to a large purchase.
Are your fabrics chemical and bleach proof?
All of the fabrics options that we offer, even if a substitute, are chemical and bleach resistant - not proof.
How do I get started?
Go ahead and fill out our Design Form (link here). This will give us everything we need to know all in one document.
We require a $100 deposit to cover art time should your order not be completed. Your deposit goes towards your first order and is otherwise non-refundable.
What is the current turnaround time?
Everything is made from scratch, order by order. With that, any new designs require initial set up (colour testing, production files, etc.).
Average production turnaround is about 4 weeks unless informed otherwise. During our peak season (Spring/Summer) , lead times may reach up to 7 weeks - your patience is appreciated in these times. All files are kept on hand, so future orders with the same or similar design have a turnaround of 3 weeks or less.
How will I know when my order is on its way?
As soon as your order is picked up from us, you will begin to receive notifications on your delivery status from our courier, DHL. In the meantime, please feel free to send us an email requesting an update and we will do our best to respond within 24 hours.
Can I get a Refund?
Yes, we can get you a refund however there will be a 4% transaction fee for processing.
Do you offer graphic design services?
Yes. Beyond uniform designs, we can design logos, wraps and marketing materials like business cards, flyers, signs, etc. With print design, we provide you and a local printer/installer of your choice with the files for completion to save you from unnecessary shipping charges.
What is a vector file?
A vector file can be manipulated and changed without affecting the quality of the image. If we were to double the size of a logo, the quality will still be high and there won’t be any visible pixels. We also have the ability to control and assign colour. Files that are not vector (bitmaps), will lose their quality and the colour can't be controlled perfectly. Vector files usually end with .ai, .eps, and sometimes .pdf. If you do not have your logo in a vector format, let us know and we can format it for you for $40 (quoted based on 2 hours of work).
Where are your products made?
Right here in North America! We build the files for every style and size ordered and do a colour test to make sure we get the best outcome. We also make all of the items ourselves starting with a roll of white premium fabric to pressing your design and finally getting all of the items sewn together. This is why we stand by our products.
What if I already have a design made?
Send it our way! We can complete the design no problem provided that we have the vector copy. If we need to re-build it from scratch there will be art charges pre-quoted to cover the time needed.
What do you charge for quicker production?
We don’t take payments to rush orders. If you have an event coming up that you would like your items for, let us know the date and we will get them to you if it is possible. Please allow for a reasonable window of time for design and production if you have a hard deadline.
Shipping itself is 1-2 business days from pickup.
What if I don’t want to use a stock design?
If you don’t feel inspired by any of the stock designs, you can go completely custom. Quotes for custom designs start at $200 and should it exceed that amount, we will send you a new quote for approval.
I want to order other styles, what will they look like with my design?
Your design deposit covers the design and revisions for the chosen style on your design submission. When you have approved your design and placed an order, we will proof you for the items where changes are needed to the design (hoodies for example). You will receive these proofs when they come up in the production queue.
I’m not sure what size to order. How do your measurements work?
We follow industry standards and run in inches, but we always recommend our customers to measure a current shirt they have and compare it to our size chart (measurement instructions are included) to make sure that they have the right fit. If needed, we can do custom measurements as well.
Do you offer any discounts?
Yes, volume discounts apply to orders of 25 items or more, and will be re quoted per additional 25 items.