Frequently Asked Questions
What is a Vector File?
A vector file can be manipulated and changed without affecting the quality of the image. If we were to double the size of a logo, the quality will still be high and there won’t be any visible pixels. We also have the ability to control and assign colour. Files that are not vector (bitmaps), will lose their quality and the colour can't be controlled perfectly. Vector files usually end with .ai, .eps, and sometimes .pdf. If you do not have your logo in a vector format, let us know and we can format it for you for $40 (quoted based on 2 hours of work).
Are all of your fabrics chemical/bleach proof?
Whether you go with our lightest weight fabric or our heaviest, all of our products are made with 100% polyester. This makes them chemical/bleach resistant not proof.
How do I get started?
To get started on your custom apparel, please fill out our Design Form. Be sure to list any services, taglines, and badges if applicable. Once we receive your submission, we will send you a deposit invoice for $100 , which will be credited back to your final order. Once your deposit has been paid, you can expect your first design concept within 3-5 business days, unless informed otherwise.
How will I know when my order is on its way?
As soon as your order is picked up from us, you will begin to receive notifications on your delivery status from our courier, DHL.
Do you offer graphic design services?
Yes! Beyond your custom apparel, we can revamp your existing logo or build you a new one. Have a work truck that you want to advertise your business? We can design a truck wrap for you too. If you have any questions regarding graphic design or would like a free quote, please contact us.
What is the current turnaround time?
Current production times for brand new designs are running at 5-6 weeks from the date of your order payment. This is because we do everything ourselves from start to finish. If we have worked with you before, we will still have your files and can get your order out in about 2-3 weeks.
Where are your products made?
Right here in North America! We build the files for every style and size ordered and do a colour test to make sure we get the best outcome. We also make all of the items ourselves starting with a roll of white premium fabric to pressing your design and finally getting all of the items sewn together. This is why we stand by our products.
What if I already have a design made?
Send it our way! We can execute your design for you.
What do you charge for quicker production?
We don’t take payments to rush orders. If you have an event coming up that you would like your items for, let us know the date and we will get them to you if it is possible.
What if I don’t want to use a stock design?
If you don’t feel inspired by any of the stock designs, you can go completely custom. Quotes for custom designs start at $200 and should it exceed that amount, we will send you a new quote for approval.
I want to order other styles, what will they look like with my design?
Your design deposit covers the design and revisions for the chosen style on your design submission. When you have approved your design and placed an order, we will proof you for the items where changes are needed to the design (hoodies for example). You will receive these proofs when they come up in the production queue.
I’m not sure what size to order. How do your measurements work?
We follow industry standards and run in inches, but we always recommend our customers to measure a current shirt they have and compare it to our size chart (measurement instructions are included) to make sure that they have the right fit. If needed, we can do custom measurements as well.
Do you offer any discounts?
Yes, volume discounts apply to orders of 25 items or more, and will be re quoted per additional 25 items.